Dealer-runner program

COVID-19 Alert

Anyone entering our office must agree to follow the mask protocols in place on the date of their visit in order to enter the building.

Transaction drop-off

Dealers and runners may drop-off dealer transactions outside the front entrance to the main tax office, 5501 Airport Blvd from 7:30 a.m. to 5 p.m. Payment is required when the transactions are dropped off.  

Transaction drop-offs will not be available during our move to the new Tax Office HQ. We will be unable to accept drop-offs from Friday, June 3 through Tuesday, June 7. 

Starting Wednesday, June 8, transaction drop-offs will be available from 8 a.m. to 4 p.m., Monday through Friday, in the new Tax Office HQ Dealer Lobby, 2433 Ridgepoint Drive. Dealer inventory and supplies will be available from 9 a.m. to 11 a.m. and 1 p.m. to 4 p.m., Tuesday and Thursday. To request inventory and supplies, This email address is being protected from spambots. You need JavaScript enabled to view it..

Dealer Processing Hours

Dealers can process up to four title transactions and up to three non-title transactions with a tax specialist from 11:45 a.m. to 12:45 p.m. Monday through Friday. The number of transactions is per dealer, not per runner. If we determine that a dealer is sending multiple runners per day, the dealer will immediately be restricted to dropping off transactions. 

Dealer Processing will not be available during our move to the new Tax Office HQ. We will be unable to process dealer transactions from Friday, June 3 through Tuesday, June 7. 

Starting Wednesday, June 8, dealer and runner processing will be available from 9 a.m. to 3 p.m., Monday through Friday, in the Motor Vehicle Lobby at the new Tax Office HQ, 2433 Ridgepoint Drive. There is a limit of three transactions per visit. 

Dealer-runner badges

The Travis County tax office requires we properly credential owners and employees of dealerships who submit and/or pick up motor vehicle documents. We can only accept title and registration paperwork from dealers licensed by the Texas Department of Motor Vehicles (TxDMV). State law requires a TxDMV dealer’s license for anyone who sells more than five vehicles a year.

Owners, and runners working for dealers licensed by the TxDMV, must obtain a photo identification badge from the tax office.

Your initial badge and first replacement badge, if necessary, are free; there is a $10 fee for any additional replacement badges.

To obtain a badge if you are the owner of a dealership, you need:

• A valid U.S. government-issued photo identification (such as your state-issued driver’s license or identification card, or U.S. passport). Foreign IDs are not accepted.
• A typed letter, on company letterhead, stating that you are the owner of the dealership and authorized to do business on its behalf; the letter should include the date, GDN/P number, and your signature; if letterhead is not available, the letter should include your company name, address, and phone number, and your business card must be attached to the letter.
• A copy of the dealer’s TxDMV license with the General Distinguishing Number (GDN)/P number.

To obtain a badge if you are an employee of the dealership, you need:

• A valid U.S. government-issued photo identification (such as your state-issued driver’s license or identification card, or U.S. passport). Foreign IDs are not accepted.
• A typed letter signed by the owner of the dealership, on company letterhead, stating that you are an employee of the dealership and authorized to do business on its behalf; the letter should include the GDN/P number; if letterhead is not available, the letter should include the company name, address, and phone number, and the owner’s business card must be attached.
• A copy of the dealer’s TxDMV license with the General Distinguishing Number (GDN)/P number.

To renew or replace your badge, you need:

• A valid U.S. government-issued photo identification (such as your state-issued driver’s license or identification card, or U.S. passport). Foreign IDs are not accepted.
• Your expired Travis County photo ID badge, if you are renewing.
• A copy of the dealer’s TxDMV license with the General Distinguishing Number (GDN)/P number.

Contact us for additional information.