All personal and credit card information processed through Government Payments is encrypted to maintain confidentiality of customer information. To further protect your data, Travis County does not receive any credit card information as a result of your transaction.
Credit card and electronic check payments were requested by the citizens of Travis County. Because credit card companies charge fees, a "for-profit" vendor, Hamer Enterprises (DBA Government Payments), was contracted to provide processing services. Without a vendor, the tax office would not be able to offer credit card and electronic check payments because the Texas Property Tax Code prohibits collection of any fee other than the actual property tax due. Similar to federal, state, and other local government online payment portals, a convenience fee of 3% of the total payment is collected by the vendor for credit card transactions processed in-person, by phone, and online. A convenience fee of $1 is collected for electronic check transactions by phone and online. This covers the cost of the credit card company and electronic check processing fees, and a portion goes to Government Payments. The charge on your bank statement for credit card and electronic check transactions will be listed as Government Payments. Travis County does not collect any portion of the fees.
There may be companies that offer lower fees, but none could meet Travis County's needs in the same way as the current vendor. Since 1994, Travis County has contracted with Hamer Enterprises (DBA Government Payments) to provide sophisticated property tax and voter registration software systems. "EZTAX" and "EZVOTE" continue to evolve and accommodate Travis County's tremendous growth, including integrated imaging systems, browser-based GUI (graphical user interface) and the capability to post payments and update voter records in real time. Posting payments and updating records in real time is a feature that no other company could match, barring a complete change in software systems. In 2004, Hamar Enterprises designed and launched the Tax Office website and continues to provide updates at no charge to Travis County taxpayers. In the market, such website design, launch, and integration with tax office systems would cost tens if not hundreds of thousands of dollars. Government Payments does not have access to electronic check customer accounts; they work with the customer's bank. Further, when a mistake is made completing the form or if the customer's bank returns an "insufficient funds" notice, Government Payments contacts the customer to resolve the matter, which reduces staff time and helps the customer avoid additional fees.
|Common Error Message
|Address verification warning
||The address entered could not be verified. Enter the address as it appears on the bank account. If unsuccessful you must contact your bank to find out why the address can't be verified electronically.
|Contact authorizing center
||The account has a protection plan for online payment. You need to contact your credit card company or bank to add Government Payments to the list for authorized payment in the amount desired.
||The credit card company or bank will not accept the charge. You will need to contact your credit card company or bank.
|Incorrect routing number
||The routing number should be 9 digits with no other characters. The transaction cannot be completed if the routing number is less than 9 digits.
|Invalid account number
||The account number can't be confirmed by the verification system. Try the account number again and if it doesn't work then you will need to contact your credit card company or bank.
||The name entered does not match the credit card or bank account.
|Order ID is not unique
||The transaction has been processed. This may happen because the initial transaction was declined. If the message is still there, log off and log back in. The message should then be cleared.
|This page cannot be displayed
||Refresh your page and start your transaction over.
||Many reasons can cause this error message to appear either the bank does not participate in the check processing service used by the website vendor, the account is closed, there are insufficient funds, or there is a typographical error. You will need to contact your bank to determine the problem.
|NCIS or NCN
||The bank account is flagged in the National Negative Check File Database due to the account was either reported stolen, the account was closed, or returned check. You will need to contact your bank for more information on how to remove the flag on the account.