Tax bills, receipts and payment plans are available online. January 31, 2018 is the 2017 property tax deadline. Penalty and interest, beginning at 7% of the unpaid balance, will be added on February 1, 2018.

Payment Methods

Online

Payments made online by 11:59 p.m. Central Standard Time on January 31, 2018 are considered timely.

Pay by eCheck, credit card and PayPal

eCheck

  • Convenience Fee: $1.00
  • Requires a U.S. bank account

Pay with an eCheck. Search for your property and select Pay by eCheck from your cart.

Credit Card (and debit cards with a MasterCard, Visa, American Express or Discover logo)

  • Convenience Fee: 3% for transactions over $100; $3 for transactions $100 or less
  • Visa, MasterCard, Discover and American Express credit cards and debit cards are accepted. All payments are processed as a credit card payment.
  • Banks may have daily limits or may automatically decline large internet payments for security purposes. Please contact your credit card company if your payment is declined.

Pay with credit card. Search for your property and select Pay by Credit Card from your cart.

PayPal and PayPal Credit

  • Convenience Fee: 3% for transactions over $100; $3 for transactions $100 or less
  • PayPal credit offers financing options for qualified property owners.

Pay with PayPal or PayPal Credit. Search for your property and select Pay by PayPal from your cart.

Bank Bill Payment Services

  • Payments are sent to our office as checks and do not incur any additional fees.
  • Read your bank's "Terms of Service" carefully to determine the policies related to tax payments.
  • Check to see if your bank postmarks all check payments with the U.S. Postal Service. Beware - payments arriving without a postmark are considered paid on the date they are received, as required by law, and are subject to penalties and interest.

Mail

Payments made with a U.S. Postal Service postmark on or before January 31, 2018 are considered timely. Commercial postal meter imprints are not considered postmarks for the purpose of determining timely payments.

Enclose:

  • Payment coupon or owner's name and account number.
  • Personal check, cashier's check, or money order made payable to Bruce Elfant.

Mail payment to:

Travis County Tax Office
PO Box 149328
Austin, TX 78714-9328

Do not mail cash or credit card information.

Telephone

Payments made by phone at 512-854-9473 on or before January 31, 2018 at 5:30 p.m. are considered timely. For faster service, please have the property tax account number and your credit card or checking account information ready.

eCheck

  • Convenience Fee: $1.00
  • Requires a U.S. bank account

Credit Card

  • Convenience Fee: 3% for transactions over $100; $3 for transactions $100 or less
  • Visa, MasterCard, Discover and American Express are accepted.
  • Banks may have daily limits or may automatically decline large internet payments for security purposes. Please contact your credit card company if your payment is declined.

Debit Card

  • Debit cards with a Visa, MasterCard, Discover or American Express logo can be processed as credit card transactions.
  • Convenience Fee: 3% for transactions over $100; $3 for transactions $100 or less
  • Banks may have daily limits or may automatically decline large internet payments for security purposes. Please contact your credit card company if your payment is declined.

In-Person

Payments made in person during normal business hours on or before January 31, 2018 are considered timely.

Schedule an appointment at our main location on Airport Blvd. Or visit one of our four other locations Monday - Friday from 8 a.m. to 4 p.m.

Payment Types:

  • Cash
  • Personal checks, cashier's checks or money orders made payable to Bruce Elfant
  • Visa, MasterCard, Discover and American Express (Convenience Fee: 3% for transactions over $100; $3 for transactions $100 or less)
  • Debit cards with a Visa, MasterCard, Discover or American Express logo can be processed as credit card transactions. Credit card convenience fees apply.

Locations

Drop Box

Payments placed in the drop box by 11:59 p.m. on January 31, 2018 are considered timely.

  • Red drop boxes are located at 5501 Airport Blvd, Austin, TX 78751
  • Personal checks, cashier's checks, and money orders made payable to Bruce Elfant accepted.
Do not place cash or credit card information in the drop box.

Electronic Funds Transfer

Payments received by 11:59 p.m. on January 31, 2018 are considered timely.

Bank Bill Payment Services

  • Payments are sent to our office either electronically or by check and do not incur and additional fees.
  • Read your bank's "Terms of Service" carefully to determine the policies related to tax payments.
  • Check to see if your bank postmarks all check payments with the U.S. Postal Service. Beware - payments arriving without a postmark are considered paid on the date they are received, as required by law, and are subject to penalties and interest.

Automated Clearing House (ACH)

Travis County does not charge a fee for ACH payments. Prior to making a payment, contact your bank to determine the correct payment type and applicable fees. Always include your parcel or billing number.

Send to:

    • ABA- 111000614
    • Account #: 1826013417
    • Bank - JP Morgan Chase
    • Address - 221 W. 6th St, Austin, TX 78701

Wire Transfer

Travis County does not charge a fee for wire transfers. Prior to making a payment, contact your bank to determine the correct payment type and applicable fees. Always include your parcel or billing number.

Send to:

    • ABA - 021000021
    • Account # - 1826013417
    • Bank - JP Morgan Chase
    • Address - 221 W. 6th St, Austin, TX 78701

Escrow Accounts

Tax bills are calculated once each year and are normally available in October. Taxpayers can enter into an ACH Escrow Contract with the Tax Assessor-Collector or make one or more individual escrow payments online, by mail or in person to prepay taxes into an escrow account.

Individual Payments

You can make a payment into your property tax escrow account using the same methods as other tax office payments. Here are a few things to keep in mind:
  • Be sure to include your parcel or billing number with all payments.
  • The tax office is required by law to send a refund application for an overpayment of $5 or more. If you would like your money to remain in escrow, do not return the application.
  • If you are making individual payments without an ACH Escrow contract, your taxes will not automatically be paid from your escrow account. When you receive your tax bill in October, please call our office to have the money transferred from escrow.
  • A tax receipt will be issued once the taxes are paid in full. If the amount in escrow does not pay the taxes in full, you will be sent a bill for the remainder due.
  • Money that remains in escrow for 36 months reverts to the Travis County general fund by escheatment and cannot be refunded. Property owners are responsible for requesting a refund prior to the escheatment for any payments that have been in escrow.

ACH Escrow Contracts

Enrollment is completed in person at 5501 Airport Blvd, Austin, TX 78751.

  • ACH Escrow Contract payments are based on the estimated amount of taxes expected to be levied against the property.
  • Taxes prepaid in ten equal installments are scheduled from December 5 - September 5 each year, although you can join the program at any time.
  • Payments are automatically debited from a checking or savings account on the 5th of each month.
  • Setting up the contract requires a voided check or other document showing the bank's imprint of your routing number and checking/savings account number. 
  • Payments in escrow are applied to the tax liability shortly after October each year.
    If the total amount of escrow is insufficient to pay the taxes due, the taxpayer is mailed a bill for the remainder. Failure to pay the bill by the delinquency date will result in penalty and interest.
  • If the total amount of escrow exceeds the amount of tax due, the taxpayer will automatically receive a refund for the difference.

Withdrawals

A taxpayer may withdraw the entire balance of funds from the escrow account any time before October 1 by completing a refund application and returning it to the tax office. Refunds can take up to 60 days to process. Partial withdrawals are not permitted.

Installment Payments

Properties with one of the following exemptions qualify for installment payments:

  • Senior and Surviving Spouse Residence Homestead
  • Disabled Residence Homestead
  • Disabled Veteran & Surviving Spouse Residence Homestead

Enrollment:

  • Search for your account.
  • Click on your account number to view the account details.
  • Click on the payment agreement button at the bottom of the page and complete the quarterly installment agreement.
  • Pay at least at least 25% of the total amount of taxes due for the current year before the delinquency date. You can pay by mail, online or in person.
  • Pay the remaining payments before April 1, June 1, and August 1.

Delinquent Tax Payments

If you know that you will not be able to pay all of your property taxes before the due date, you are advised to pay as much as you can before the delinquency date andto make payment arrangements. Read more about delinquent taxes.

How is my eCheck and credit card data protected?

All personal and credit card information processed through Government Payments is encrypted to maintain confidentiality of customer information. To further protect your data, Travis County does not receive any credit card information as a result of your transaction.

Why is there a fee for paying using a credit card or electronic check?

Credit card and electronic check payments were requested by the citizens of Travis County. Because credit card companies charge fees, a "for-profit" vendor, Hamer Enterprises (DBA Government Payments), was contracted to provide processing services. Without a vendor, the tax office would not be able to offer credit card and electronic check payments because the Texas Property Tax Code prohibits collection of any fee other than the actual property tax due. Similar to federal, state, and other local government online payment portals, a convenience fee of 3% of the total payment is collected by the vendor for credit card transactions processed in-person, by phone, and online. A convenience fee of $1 is collected for electronic check transactions by phone and online. This covers the cost of the credit card company and electronic check processing fees, and a portion goes to Government Payments. The charge on your bank statement for credit card and electronic check transactions will be listed as Government Payments. Travis County does not collect any portion of the fees.

Are there other companies that could provide a lower convenience fee?

There may be companies that offer lower fees, but none could meet Travis County's needs in the same way as the current vendor. Since 1994, Travis County has contracted with Hamer Enterprises (DBA Government Payments) to provide sophisticated property tax and voter registration software systems. "EZTAX" and "EZVOTE" continue to evolve and accommodate Travis County's tremendous growth, including integrated imaging systems, browser-based GUI (graphical user interface) and the capability to post payments and update voter records in real time. Posting payments and updating records in real time is a feature that no other company could match, barring a complete change in software systems. In 2004, Hamar Enterprises designed and launched the Tax Office website and continues to provide updates at no charge to Travis County taxpayers. In the market, such website design, launch, and integration with tax office systems would cost tens if not hundreds of thousands of dollars. Government Payments does not have access to electronic check customer accounts; they work with the customer's bank. Further, when a mistake is made completing the form or if the customer's bank returns an "insufficient funds" notice, Government Payments contacts the customer to resolve the matter, which reduces staff time and helps the customer avoid additional fees.

Who should I contact if there is a problem when I try to pay online?

You may be able to resolve the problem without additional assistance. Look below at the Troubleshooting Guide for technical help. For assistance from a member of our team, call (512) 854-9473 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

Common Error Message
Address verification warning  The address entered could not be verified. Enter the address as it appears on the bank account. If unsuccessful you must contact your bank to find out why the address can't be verified electronically.
Contact authorizing center The account has a protection plan for online payment. You need to contact your credit card company or bank to add Government Payments to the list for authorized payment in the amount desired.
Declined The credit card company or bank will not accept the charge. You will need to contact your credit card company or bank.
Incorrect routing number The routing number should be 9 digits with no other characters. The transaction cannot be completed if the routing number is less than 9 digits.
Invalid account number The account number can't be confirmed by the verification system. Try the account number again and if it doesn't work then you will need to contact your credit card company or bank.
Invalid name The name entered does not match the credit card or bank account. 
Order ID is not unique The transaction has been processed. This may happen because the initial transaction was declined. If the message is still there, log off and log back in. The message should then be cleared.
This page cannot be displayed Refresh your page and start your transaction over.
Invalid PPS Many reasons can cause this error message to appear either the bank does not participate in the check processing service used by the website vendor, the account is closed, there are insufficient funds, or there is a typographical error. You will need to contact your bank to determine the problem.
NCIS or NCN The bank account is flagged in the National Negative Check File Database due to the account was either reported stolen, the account was closed, or returned check. You will need to contact your bank for more information on how to remove the flag on the account.