Travis County Tax Office

Tax Office closes lobbies to customers, drive-thru lanes open

March 17, 2020

This news release contains outdated information. Learn more about the latest COVID-19 operational changes.

Today, Tax Assessor-Collector Bruce Elfant closed the lobbies at all tax office locations but the drive-thru lanes at three of Travis County’s tax offices remain open.

“This is an unprecedented step, but it is important to me that we do everything we can to keep our customers and staff safe from coronavirus exposure,” Elfant said.

The drive-thru lanes at the main tax office, 5501 Airport Blvd., are open from 8 a.m. to 5 p.m., Monday through Friday, until further notice.

The two branch offices with drive-thru locations are open from 8 a.m. to 4 p.m. weekdays at the Pflugerville branch, 15822 Foothill Farms Loop, and McKinney Falls branch, 4011 McKinney Falls Parkway.

Here are the services available from our drive-thru locations:

  • 30-day temporary permits. (The permits are $29.75 and customers must pay with cash.)
  • Placards for persons with disability.
  • Property tax payments if you are unable to pay online,
  • Vehicle registration renewal for those unable to renew at
  • Pickup and/or purchase of the state’s standard-issue license plates and specialty plates.

We cannot process title applications or new-resident registration in the drive-through lanes.

Gov. Greg Abbott, working with the Texas Department of Motor Vehicles, is waiving late penalties for title applications and expired placards for persons with disabilities. Vehicle registration renewal need to be done online at, but law enforcement also will temporarily refrain from ticketing vehicles with expired registration stickers for those who are unable to renew online.

View news release (PDF)

Operational changes due to COVID-19




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